Privacy Policy

At Zolvecare, we are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including Healthnotes. We are dedicated to transparency and accountability in our data practices.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: This includes details such as your name, contact information, and login credentials.
• Health Information: Collected through Healthnotes and shared by healthcare providers as necessary for service delivery (e.g., medical history, diagnoses).
• Usage Data: Information about how you interact with our platform, such as device details, browser type, and usage patterns. This helps us improve functionality.
• Technical Data: Including IP address, login data, and other device information to ensure security and compatibility.

2. How We Use Your Information

Your data is used to support and enhance your experience with Zolvecare. Specific uses include:

• Service Delivery: Providing and maintaining essential services, including personalized features and healthcare documentation.
• User Experience Improvements: Using aggregated data to enhance usability and optimize platform performance.
• Communication: Contacting you about updates, support information, and service changes.
• Legal Compliance: Meeting legal obligations or protecting against legal claims, as required.

3. Data Security & Protection

We implement industry-standard security measures to protect your data, including:

• Encryption: All data, including personal and health information, is encrypted both in transit and at rest.
• Access Control: Access is limited to authorized personnel, with strict access controls in place.
• Compliance: We comply with relevant data privacy regulations, including HIPAA (Health Insurance Portability and Accountability Act) and GDPR, ensuring robust security for sensitive data.

4. Sharing Your Information

We respect your privacy and only share data in limited, essential situations:

• Service Providers: Sharing information with third parties who assist us in operating our platform, under strict confidentiality agreements.
• Legal Requirements: Disclosing information as necessary to comply with legal processes, such as court orders.
• Mergers & Acquisitions: Transferring data in the event of business mergers, acquisitions, or asset sales, with prior notification.

5. Your Data Rights

We empower you to manage your personal data. Your rights include:

• Access: Request a copy of your data at any time.
• Correction: Update or correct inaccuracies in your data.
• Deletion: Request deletion of your data when it is no longer necessary.
• Portability: Obtain a structured copy of your data in a machine-readable format.
• Restriction: Request restriction of your data processing in certain cases.

6. Cookies & Tracking

To enhance your experience, we use cookies and similar tracking technologies:

• Necessary Cookies: Essential for platform functionality.
• Analytics Cookies: Used to analyze platform usage and improve performance.
• Managing Cookies: You can control cookie preferences through your browser settings.

7. Changes to This Policy

This Privacy Policy may be updated periodically. When we make significant changes, we will provide notice through our platform. Continued use of our services indicates acceptance of the updated policy.

8. Contact Us

For questions or concerns about this policy or your data rights, please contact us through our support channels.